Effective Date: 22nd December 2024

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We strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for our web support service plans.

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1. Eligibility for Refunds

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Refunds may be issued under the following conditions:

1.1 Service Not Rendered: If the purchased service plan has not been utilized or activated, you may request a refund within 7 days of purchase.

1.2 Incomplete Service: If we are unable to resolve a support issue within the agreed-upon scope or timeline, you may be eligible for a partial or full refund, depending on the circumstances.

1.3 Technical Errors: If a technical error or billing mistake occurs on our part, we will promptly issue a refund.

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2. Non-Refundable Conditions

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Refunds will not be issued under the following circumstances:

2.1 Change of Mind: Refunds are not provided for a change of mind after the service plan has been activated.

2.2 Scope Exceeding Agreement: If your request exceeds the scope of the purchased service plan, the additional work will be billed separately and is not eligible for a refund.

2.3 Completed Services: Once a support ticket or service request has been successfully completed, it is not eligible for a refund.

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3. Requesting a Refund

To request a refund, please follow these steps:

3.1 Contact Us here with your Order Number details & Reason for the refund request.

3.2 Processing Time: Refund requests will be reviewed within 7 business days. Approved refunds will be processed via the original payment method.

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4. Disputes and Resolution

If you are unsatisfied with our services or the outcome of your refund request, please contact us here. We are committed to resolving disputes amicably and promptly.

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5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting the updated policy on our website.

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6. Contact Us

For questions or concerns about this Refund Policy, please contact us here.

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By purchasing a service plan from our website, you acknowledge that you have read, understood, and agree to this Refund Policy.